Terms & Conditions

Last updated: 2 July 2026

These terms apply to cleaning services provided by Hybrid Cleaning and to bookings/enquiries made through this website. Please read them before booking. Text shown like this should be confirmed/completed by the business owner to match how the business actually operates.

1. About us

These services are provided by Hybrid Cleaning ([full legal name / company number]), of [business address]. You can reach us on +44 7732 239009 or at hybridcleaning2026@outlook.com.

2. Quotes and estimates

Prices shown on this website, including any figure produced by the online booking estimator, are indicative. They are not a fixed quote. We will confirm the final price with you before your clean goes ahead, based on the size, condition and requirements of your property.

3. Bookings

Submitting the booking form is a request, not a confirmed appointment. Your booking is confirmed only once we contact you to agree the date, time and price. We will do our best to accommodate your preferred slot but cannot guarantee availability until confirmed.

4. Pricing and payment

Payment is due [on completion of the clean / within X days of invoice]. We accept [bank transfer / card / cash — list your methods]. Regular (recurring) bookings are charged per visit. Any additional work agreed on the day may be charged accordingly.

5. Cancellations and rescheduling

If you need to cancel or rearrange, please give us at least 24 hours’ notice. Cancellations with less notice, or if our cleaner cannot access the property on arrival, may be subject to a fee of [amount / % of the clean] to cover our time.

6. Access to your property

You are responsible for arranging safe access for the agreed appointment (for example, being home, providing a key, or a key-safe code). Please let us know about alarms, pets, parking and any areas you do not want us to clean.

7. Our service and satisfaction guarantee

We take pride in our work. If you are not happy with any part of your clean, please tell us within 24 hours and we will return to put it right at no extra charge. This does not affect your legal rights.

8. Your responsibilities

• Please secure or tell us about valuable, fragile or sentimental items.
• Please provide a safe working environment (e.g. no hazards, reasonable access to water and, where needed, power).
• Let us know in advance of anything that needs special care or products.

9. Liability and insurance

Insurance: [state whether the business holds public liability insurance and with whom — leave only if true].

We will take reasonable care in your home or premises. To the extent permitted by law, we are not liable for pre-existing damage, wear and tear, or items that were not disclosed as fragile or valuable. Nothing in these terms excludes or limits our liability where it would be unlawful to do so (including liability for death or personal injury caused by negligence).

10. Complaints

If something goes wrong, contact us as soon as possible on +44 7732 239009 or hybridcleaning2026@outlook.com and we will work with you to resolve it.

11. Data protection

We handle your personal data in line with our Privacy Policy.

12. Governing law

These terms are governed by the law of England and Wales, and any disputes are subject to the courts of England and Wales.

13. Changes to these terms

We may update these terms from time to time. The version shown here, with the “last updated” date, applies to your booking.

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