Privacy Policy

Last updated: 2 July 2026

This policy explains what personal information Hybrid Cleaning collects, why, and your rights under UK data protection law (UK GDPR and the Data Protection Act 2018). Text shown like this must be confirmed/completed by the business owner before this policy is relied upon.

1. Who we are

Hybrid Cleaning (“we”, “us”, “our”) provides cleaning services in Burton-on-Trent and the surrounding area. We are the “data controller” responsible for your personal data.

• Business name / legal entity: [full legal name — sole trader name or registered company name & number]
• Address: [business correspondence address]
• Email: hybridcleaning2026@outlook.com
• Phone: +44 7732 239009
• ICO registration number (if applicable): [ICO number]

2. The information we collect

When you request a quote or make a booking, we collect the details you provide, which may include:

• Your name, phone number and email address;
• Your property postcode and address;
• Details of the service you want (property size, service type, frequency, extras, preferred date/time);
• Any notes or messages you send us.

We do not collect payment card details through this website.

3. How we use your information and our lawful basis

• To provide our services — to prepare quotes, arrange, confirm and carry out your cleaning, and send you a booking confirmation email. Lawful basis: performance of a contract (or steps to enter into one).
• To respond to enquiries you send via the contact form. Lawful basis: our legitimate interest in answering potential customers.
• To keep business records (e.g. for accounting and tax). Lawful basis: legal obligation.

4. Who we share it with

We do not sell your personal data. We only share it where necessary to run our service, for example:

• Our email provider, used to send booking notifications and confirmation emails;
• Our website/hosting provider, which stores booking and enquiry records on our behalf;
• Professional advisers or authorities where required by law.

An embedded Google map is used on our “Areas” section; viewing it may involve Google receiving your IP address in line with Google’s own privacy policy.

5. Cookies

We use a small number of strictly necessary items:

• A local setting to remember that you have dismissed our cookie notice;
• Cookies that may be set by the embedded Google map when it loads.

We do not use advertising or third-party tracking cookies. You can control cookies through your browser settings.

6. How long we keep it

We keep booking and enquiry information only as long as needed to provide our services and to meet legal and accounting obligations — typically up to 6 years for financial records, and less for general enquiries. We then delete or anonymise it.

7. How we protect your data

This website is served over an encrypted (HTTPS) connection, and access to booking records is password-protected. We take reasonable technical and organisational measures to keep your information secure.

8. Your rights

Under UK data protection law you have the right to: access a copy of your data; ask us to correct or delete it; object to or restrict our use of it; and request portability. To exercise any of these, contact us using the details above.

You also have the right to complain to the UK regulator, the Information Commissioner’s Office (ICO), at ico.org.uk or on 0303 123 1113.

9. Changes to this policy

We may update this policy from time to time. The “last updated” date at the top shows the latest version.

10. Contact us

Questions about this policy or your data? Email hybridcleaning2026@outlook.com or call +44 7732 239009.

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